My tracking information says my Topbox has been delivered but I did not receive it! What should I do?

If your Topbox was delivered to a business please check the mail room, front desk or security
If your Topbox was delivered to an apartment building please check the Security desk or with the superintendent
If you have a community mail box please check in your box or Canada Post will leave a key in your box for the parcel compartment.
If your box was delivered to a large company or institution (e.g. university) please check the mail room. This is the final point of delivery; there may be a time lapse before the mail room delivers the item (or notifies for pickup).

Note: In rare cases, a delivery scan is entered into the Canada Post system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hour for updates or final delivery.

If 24 hours has passed please email us at so we can begin an investigation with Canada Post.

Have more questions? Submit a request


  • 0
    F Massicotte

    I didn'tt receive my topbox yet. Order confirmation 6595 of the 01/28/15 and the trans. ID is 2YN723611B377472C. The amount is $11.50
    Thank you and have a nice day.
    F. Massicotte

Please sign in to leave a comment.