I forgot to update my address and my Topbox was Returned To Sender, what happens now?

If you have missed the deadline to change your address, or have enter your address incorrectly, a charge of $12 ($6 for the Return to Sender Fee and $6 for reshipment) will be invoiced to you if you wish for your Topbox to be reshipped. Alternatively, you can have it shipped with your next month's Topbox instead as long as you are a subscriber.

Please note: Topbox is not held accountable for any packages that have been shipped with incorrect shipping information. However, if you have updated your shipping address before the deadline and your box was still shipped to the wrong address, please email us at info@topbox.ca and we would be happy to help you out!

Have more questions? Submit a request


Please sign in to leave a comment.