Mission kits can take anywhere from 2 to 5 business days after the ship date to arrive at your door, depending on what part of the country you are in. If you haven’t received your free product after 5 business days, then something could be wrong.
There's nothing worse than when a member does not receive their package from us for no explicable reason. The supply of replacements that can be sent to members really depend on the Mission.
Here's what may have happened:
- Your correct address is not up-to-date and verified in your account.
- You regularly have issues with packages being delivered to your address, for example, due to security issues or living in a remote area.
- The package could be at your local post office.
If your package cannot be located, we can remove you from the Mission so you are not penalized for future Mission qualifications. Please contact us after the Mission has ended and we'll take care of this for you.