Sometimes packages can get damaged in the mail. We hope this never happens to you! If your free product arrives in a condition in which you cannot use it, please report your damaged kit to us using the 'Contact' link above. In your email, please include a picture of the damaged product and a description of what happened.
In some cases, we may be able to send a replacement product. This depends on how many we have left in stock. We recommend that you continue to complete your Mission to keep your account in good standing. Please also take the final survey at the end of the Mission - there will be an option to say that your kit arrived damaged.